Privacy Policy

A legal disclaimer

Blue Iguana Drain Solutions (BIDS) is committed to protecting your privacy. We collect and use customer information solely for service-related communication, scheduling, documentation, and internal records. This may include names, addresses, phone numbers, email addresses, and service history.
Photos and videos may be taken during service for documentation, training, and internal use. These materials are never shared publicly without written consent.
We do not sell, rent, or share personal data with third parties. All information is stored securely and accessed only by authorized personnel.
By using our services, you agree to the collection and use of your information as outlined in this policy. If you have questions or concerns about how your data is handled, please contact us directly.

Privacy Policy

1. Information We Collect

We collect personal information from customers to provide plumbing and drain services. This may include:

Name, address, phone number, and email
Service history and appointment details
Photos or videos of work areas, equipment, or completed jobs
Payment information (when applicable)

2. How We Use Your Information

Your information is used solely for:

Scheduling and confirming appointments
Communicating about services and follow-ups
Documenting work for internal records, training, and quality assurance
Processing payments and issuing receipts
Complying with legal and safety requirements

3. Photo & Video Documentation

BIDS may take photos or videos during service for documentation, training, and internal use. These materials are never shared publicly without written consent. Customers acknowledge this practice as part of our service process.

4. Data Protection & Security

We store customer information securely and restrict access to authorized personnel only. We take reasonable steps to protect data from loss, misuse, or unauthorized access.

5. Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties. Information may be disclosed only:

With your written consent
To comply with legal obligations
To protect the safety of our team or customers

6. Your Rights & Choices

You may request to review, update, or delete your personal information at any time by contacting us directly. We will respond promptly and respectfully.

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website or communicated directly when appropriate.

Let me know if you’d like this formatted for your website, printed materials, or paired with a customer acknowledgment checkbox. I can also help create a simplified version for flyers or intake forms.