Terms & Conditions

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1. Faith-Rooted Commitment

At BIDS, we operate with integrity, compassion, and professionalism, guided by our faith and commitment to serving our community. We believe in treating every customer with respect, honesty, and care—regardless of background, belief, or circumstance.

2. Non-Discrimination Policy

BIDS does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We welcome all customers and strive to create an inclusive, respectful environment.

3. Scope of Services

Our services include residential and commercial drain solutions as outlined in your service agreement or invoice. BIDS is only liable for work explicitly discussed, agreed upon, and paid for. Additional services require separate agreements and may incur additional charges.

4. Pricing and Payment

• All pricing is subject to change based on labor, materials, and market conditions.

• Estimates are provided in good faith but are not binding until confirmed in writing.

• Payment is due upon completion unless otherwise agreed.

• Deposits may be required for certain services or materials.

5. Cancellation and Rescheduling

• Cancellations made less than 24 hours before a scheduled appointment may incur a fee of $50.

• Rescheduling is permitted with reasonable notice and subject to availability.

• BIDS reserves the right to cancel or reschedule services due to safety concerns, weather, or unforeseen circumstances.

6. Right to Refuse Service

BIDS reserves the right to decline service to any customer, property, or situation that poses a safety risk, violates our values, or falls outside our scope of expertise. This decision will be made respectfully and professionally.

7. Liability Disclaimer

• BIDS is not responsible for pre-existing damage, structural issues, or hidden defects.

• We are only liable for services explicitly agreed upon and paid for.

• Customers are responsible for providing safe, accessible work areas and disclosing relevant property conditions.

• BIDS is not liable for delays caused by third-party vendors, supply chain issues, or acts of God.

8. Media and Documentation

To ensure quality, training, and transparency, BIDS may take photos and videos of work performed. These materials may be used for internal training, business documentation, and promotional purposes. We will never share identifiable customer information without consent.

9. Warranty Policy

• BIDS offers limited warranties on select services, as outlined in your service agreement.

• For jetting services, warranty coverage requires post-service camera inspection to verify results and condition.

• Warranty claims must be submitted in writing within the specified coverage period.

10. Privacy Policy

We respect your privacy. Any personal information collected—including EIN, phone number, bank details, or service history—is used solely for business operations and will not be shared, sold, or disclosed without consent, except as required by law.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Ohio. Any disputes arising from services provided by BIDS shall be resolved in accordance with Ohio law, in the appropriate jurisdiction.

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